Terms Of Use

UpdatedDecember, 2020

Media Plus provides a personalized free subscription service that allows our members to access visual content and live event shows (Phanda studios content) streamed over the Internet to certain Internet-connected mobile devices, ("Media Plus supporting devices").

These Terms of Use govern your use of our service. As used in these Terms of Use, "Media Plus service", "our service" or "the service" means the personalized service provided by Media Plus for discovering and watching Media Plus content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.

1. Membership

1.1. Your Media Plus membership will continue until terminated. To use the Media Plus service you must have Internet access and a Media Plus ready device, and provide us with one or more Payment Methods  in order to access some monetized content within Media Plus mobile or web based App. Payment Method means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. For In-App purchases and subscribtions; Unless you cancel your subscriptions before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).

1.2. We may offer a number of in-app subscriptions plans, including special promotional plans or subscriptions offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some in-App subscription plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Media Plus membership by visiting our App and clicking on the "Profile" button available at the navigation tab at the bottom of the landing page of the Media Plus App under your profile name.

2. Free Trials

2.1. Your Media Plus in-App subscriptions may start with a free trial. The duration of the free trial period of your membership will be specified during sign-up and is intended to allow new members and certain former members to try the service.

2.2. Free trial eligibility is determined by Media Plus at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Media Plus membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Media Plus membership to determine eligibility. For combinations with other offers, restrictions may apply.

2.3. We will charge the in-App subscribtion fee for the next billing cycle to your Payment Method at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the membership price and end date of your free trial period, open the Media Plus App and click on the specific event/content you have subscribed on.

3. Billing and Cancellation

3.1. Billing Cycle. The subscription fee for the Media Plus in-App service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on the specific event/content you have subscribed on. The length of your billing cycle will depend on the type of subscription that you choose when you subscribe for the service/content. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid subscriptions began on a day not contained in a given month. Send enquiry at support@phandastudios.com or visit our App and click on the "Profile" button on the "Landing" page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

3.2. Payment Methods. To use the Media Plus service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service/content until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details. For IOS users; the apple payment system is intergrated to all purchase/Subscriptions that takes place within Media Plus and will be linked to their apple ID. All changes made to Apple ID payments methods will effectively apply to Media Plus.

3.3. Updating your Payment Methods. You can update your Payment Methods through resubscription on certain service/content. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

3.4. Cancellation. You can cancel your Media Plus membership at any time, and your profile will be terminated immediately and you will not continue to have access to the Media Plus services. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unwatched Media Plus content. To Unsubscribe/Deactivate, go to the "Profile" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close immediately. To see when your account will close, click "Account Details" on the "Profile" page. If you signed up for Media Plus using your account with a third party as a Payment Method and
wish to cancel your Media Plus membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Media Plus service through that third party. You may also find billing information about your Media Plus membership by visiting your account with the applicable third party.

3.5. Changes to the Price and in-app Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.

4. Ticket(s) Purchasing Terms

4.1 General

· All ticket prices for events that occur in the republic of South Africa are stated in South African Rand (ZAR). If you are making use of our service from outside South Africa you solely liable for any currency  conversion costs, exchange rate fluctuations and international bank fees that may be charged by your bank or financial service provider in addition to the advertised price of the ticket.

· We act as an agent for the providers, promoters and organizers of events. We sell tickets to you and collect payments from you on behalf of such event organisers. Each ticket that you purchase from us is subjected to these terms of use as well as the event organisers terms of use applicable to the particular event. Such ticket terms may be referred to or set out on the relevant ticket or may otherwise be made available to you on our computer systems. Each ticket that you purchase from us is intended to be a revocable license to being able to stream the particular event to which the ticket pertains only and will not enable you to stream any other event/show.

· These terms of use apply only to the processes described herein. Your rights under the ticket issued to you are enforceable against the Media Plus technical team only and regulated by the ticket terms. It is your responsibility to familiarize yourself with the relevant ticket terms before submitting a buy ticket request. 

· Please note that you will receive conformation a conformation notice  for every valid buy ticket request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such confirmation notice will not affect the validity of the agreement concluded between us in respect of the ticket bought.

· If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with us whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the booking process. WE WILL NOT BE LIABLE FOR ANY LOSES YOU MAY INCUR IF YOU ASSUME THAT A BOOKING WAS NOT PROCESSED BECAUSE YOU FAILED TO RECEIVE OUR CONFIRMATION NOTICE.

· We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. HOWEVER, WE DON NOT GUARANTEE THAT ABSOLUTE SECURITY OF ANT INFORMATION YOU TRANSMIT TO US OR THAT IS TRANSNITTED TO YOU OR ANY OTHER PERSON.

· If refund is issued hereunder, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. REFUND FEE CHARGES MAY APPLY.

5. Media Plus Service

5.1. You must be 16 years of age, or the age of majority in your province, territory or country, to become a member of the Media Plus service. Minors may only use the service under the supervision of an adult.

5.2. The Media Plus service and any content viewed through the application are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Media Plus membership we grant you a limited, non-exclusive, non-transferable right to access the Media Plus service and view Media Plus content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

5.3. You may view the Media Plus content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time. The Media Plus App only allows one Account to be used on one device at a time; meaning that if similar account is logged onto by another device at the same time, it will automatically log out the active session out and accomodate the new logged device.

5.4. The Media Plus service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Media Plus content. 

5.5. Some Media Plus content may be available for temporary download and offline viewing on certain supported devices (Offline Titles). Limitations apply, including restrictions on the number of Offline Titles per account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.

5.6. You agree to use the Media Plus service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Media Plus service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Media Plus service; use any robot, spider, scraper or other automated means to access the Media Plus service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Media Plus service; insert any code or product or manipulate the content of the Media Plus service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Media Plus service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

5.7. The quality of the display of the Media Plus content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Media Plus content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Media Plus ready device.

5.8. Media Plus software is developed by, or for, Media Plus and is designed to enable viewing of Media Plus content through Media Plus ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Media Plus and related third-party software.

6. Passwords and Account Access

The member who created the Media Plus account and whose Payment Method is charged (the "Account Owner") has access and control over the Media Plus account and the Media Plus ready devices that are used to access our service and is responsible for any activity that occurs through the Media Plus account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Media Plus ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Media Plus or our partners from identity theft or other fraudulent activity.

7. Warranties and Limitations on Liability

The Media Plus service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.

8. Class Action Waiver

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND MEDIA PLUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Media Plus agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

9. Miscellaneous

9.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of South Africa.

9.2. Unsolicited Materials. Media Plus does not accept unsolicited materials or ideas for Media Plus content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Media Plus.

9.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Media Plus Help Center on our website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

9.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

9.5. Changes to Terms of Use and Assignment. Media Plus may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

9.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration Or SMS.

Privacy Policy

UpdatedDecember, 2020

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by the Phanda Studios ("Media Plus") in connection with the Media Plus service.

1. Contacting Us

If you have any questions about your account or how to contact customer service for assistance, and about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact please email our support center at support@phandastudios.com. The data controller of your personal information is Phanda Studios. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

2. Collection of Information

We receive and store information about you such as:

  • Information you provide to us: We collect information you provide to us which includes:

    · your name, email address, payment method(s), and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;

    · information when you choose to provide ratings/reactions, taste preferences, account settings, or otherwise provide information to us through our service or elsewhere.

  • Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, or other Media Plus capable devices you might use to access our service (smart TVs, mobile devices, and other streaming media devices). This information includes:
    · your activity on the Media Plus service, such as title selections, shows you have watched, and search queries;
    · your interactions with our emails and texts, and with our messages through push and online messaging channels;
    · details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    · device IDs, device tokens or other unique identifiers;
    · resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
    · device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;

  • Information from partners: We collect information from other companies with whom you have a relationship (Partners). These Partners might include (depending on what services you use): your phone or internet service provider, or other streaming media device providers who make our service available on their device; mobile phone carriers or other companies who provide services to you and collect payment for the Media Plus service for distribution to us or provide pre-paid promotions for the Media Plus service; and voice assistant platform providers who enable interaction with our service through voice commands. The information Partners provide us varies depending on the nature of the Partner services, and may include:
    · search queries and commands applicable to Media Plus that you make through Partner devices or voice assistant platforms;
    · service activation information such as your email address or other contact information;
    · IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the Media Plus service registration experience, Partner payment processing, and the presentation of Media Plus content to you through portions of the Partner user interface.
  • Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:
    · service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
    · security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of Media Plus accounts;
    · payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;
    · online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;
    · publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs).

3. Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and content we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;
  • coordinate with Partners on making the Media Plus service available to members and providing information to non members about the availability of the Media Plus service, based on the specific relationship you have with the Partner;
  • secure our systems, prevent fraud and help us protect the security of Media Plus accounts;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Media Plus signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Use);
  • analyze and understand our audience, improve our service (including our user interface experiences and service performance) and optimize content selection, recommendation algorithms and delivery;
  • communicate with you concerning our service so that we can send you news about Media Plus, details about new features and content available on Media Plus, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below). Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.

4. Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Phanda Studisos: We share your information among the Phanda Studios as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.
  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
  • Partners: As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Media Plus service to members and providing information about the availability of the Media Plus service. For example, depending on what Partner services you use, we may share information:

    > in order to facilitate Partner pre-paid promotions or collection of payment for the Media Plus service for distribution to us;
    > with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands;
    > so that content and features available in the Media Plus service can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the Media Plus service and may include customized and personalized viewing recommendations.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of Media Plus and others: Media Plus and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Media Plus, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the South Africa Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

  • certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

5. Access to Account and Profiles

  • Remember me function: For ease of access to your account, you can use the "Remember me on this device" function when you log in to the App. This function uses technology that enables us to provide direct account access and to help administer the Media Plus service without requiring reentry of any password or other user identification when you revisits the Media Plus App. 
  • Giving others access to your account: If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, and account information (including your email address or other information in the "Profile" area of our App). Media plus App will only give access to one device at a time for the use of same acount details. The automatic logout function will be triggered on the active device when it detects that there is another device trying to login with same account details.
  • Profiles: Profiles allow users to have a distinct, personalized Media Plus experience, built around the movies and content of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Media Plus account, so that anyone with access to your Media Plus account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested.
  • Removing device access to your Media Plus account: To remove access to your Media Plus account from your devices: (a) logon to the Media Plus Mobile App and it will automatically give you an otion to logout from all other devices that the account is active on. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a mobile device or device with Media Plus App, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

6. Your Choices

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, you can simply click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Push Notifications. You can choose to receive mobile push notifications from Media Plus. On some device operating systems, you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device's settings functionality to turn them off. 

7. Your Information and Rights

You can access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you withing the "Profile" tab in the App. You may also request that we delete personal information that we hold about you.

For other requests, or if you have a question regarding our privacy practices, and also for more information about how to access your information, including our verification process and information about deletion, removal and retention of information, please contact our Data Protection Office at support@phandastudios.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the "Your Choices" section of this Privacy Statement for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

8. Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

9. Other Websites, Platforms and Applications

The Media Plus service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Media Plus service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Media Plus service

10. Children

You must be 16 years of age or older to subscribe to the Media Plus service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 16 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

11. Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Media Plus service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the Media Plus service. To see when this Privacy Statement was last updated, please see the "UPDATED" section below Privacy Policy Heading.

12. Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices regarding their use.

13. Cookies and similar technologies, web beacons, and resettable device identifiers

When you use Media Plus app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices, the "Google Advertising ID" on Android devices) and "Open Advertising Identifier" (or OAID) on hongmenOS and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant and for analytics and optimization purposes.

14. Why does Media Plus use these technologies?

We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our App; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.

To help you better understand how we use cookies and resettable device identifiers, please see the information below:

  • Essential cookies: These cookies are strictly necessary to provide App or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service. 
  • Performance and functionality cookies: These cookies help us to customize and enhance your online experience with Media Plus. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Media Plus service so that we can enhance and personalize our App and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service. 
  • Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you and for analytics and optimization purposes. These types of ads are called "interest-based advertising." The advertising cookies associated with our service belong to our Service Providers. 

In connection with our use of these technologies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively Advertising Partners), may receive limited information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information).

Common uses of this type of information are to judge the effectiveness of and optimize ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed up for our service.  Another common use is to make sure we do not serve ads trying to get individuals to sign up for the Media Plus service if they are already a Media Plus user.

Phanda Studios (Media Plus) uses contractual and technical measures designed to prevent Advertising Partners from accessing information regarding specific title selections you make, URLs you land on, or shows you have watched on our service. We do not share information about title selections or your shows you have watched on our service.

15. How can I exercise choice regarding these technologies? 


To exercise choice regarding resettable device identifiers

To opt out of interest-based ads from Media Plus in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see Phanda Studios(Media Plus) ads on your device, but they will not be tailored to your likely interests. 

To exercise choice using self-regulatory program resources

Phanda Studios(Media Plus) supports the following self-regulatory programs, which provide additional privacy choices for interest-based advertising: